Newsflash - Product Recall

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We’d like to alert all Phoenix Insurance Broker clients to information that has been passed on to us by Allianz who has recently been made aware of a product recall issued by electrical product manufacturer, Eaton Industries Pty Ltd. 

The recall relates to one of the most popular components used in light commercial switchboards across Australia. The recalled product is the Eaton Quicklag ELQ Earth Leakage Circuit Breaker, manufactured between 1 April 2004 and 15 December 2016. Each product has a serial number on the side, from which the date of manufacture can be determined.

There are potentially millions of these in use across Australia from schools through to offices and retail establishments. The recall notice suggests a non-compliant material has been used in the manufacture of a component, and when operating under short circuit conditions, the product may express ionised gases through the exhaust port which may result in conditions creating a fire risk. 

We are recommending all our clients review their electrical installations to identify if they have one of the recalled products installed. The affected models can be identified by the presence of a green test button. Products without a test button or with a white or an orange test button are not impacted by this recall.

If you think you have a recalled product, you can fill in an online form on the Eaton website. Following registration and confirmation of the recalled product, Eaton will arrange for a qualified electrician to replace the recalled product with the compliant product at no charge.

Click here to view the product recall notice issued by Eaton. You can find further information on the Eaton website, by contacting Eaton on 1800 870 851 between 9am to 5pm AEST or by visiting the Queensland Workcover website. Alternatively, you can contact your Phoenix Insurance Broker on 9387 7738 for more information.

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