At Phoenix Insurance Brokers, we are committed to delivering the highest standard of service to our clients. That commitment includes being honest about where we see opportunities to improve; and taking proactive steps to make those improvements happen.
Over recent years, we recognised that our workers’ compensation claims management wasn’t meeting the standard we expect for our clients. We trialled a number of approaches, including building a specialist in-house team, but we were still not achieving the consistent level of expertise and outcomes our clients deserve.
Rather than accepting this status quo, we continued to monitor, refine and evolve our approach.
This journey has led us to a partnership we are genuinely excited about: R Tozer Consulting (RTC).
Why We’re Making This Change
Workers’ compensation is an increasingly complex and highly specialised field. To deliver the best possible outcomes, we need deep technical expertise and strong insurer relationships; capabilities that RTC brings in abundance.
By partnering with RTC, we are strengthening our claims service with:
- More than 50 years of specialist industry experience
- Strategic, proactive claims management processes
- Early intervention and injury management expertise
- Extensive national knowledge and insurer networks
- A proven track record of reducing claims costs and improving outcomes
Importantly, this shift does not mean a loss of personal service.
Your Phoenix team remains your primary contact; now supported by RTC’s specialised expertise behind the scenes.
This partnership represents the next step in our continuous improvement journey and our commitment to providing clients with the strongest possible workers’ compensation support.
Who Is R Tozer Consulting?
Founded in 2016 by Ross Tozer, RTC was created to address the lack of high-level specialist advisory services in the workers’ compensation sector.
Ross brings:
- Over 50 years of experience across underwriting, brokerage, and risk management
- Strong, long-standing relationships with WA insurers and national workers’ compensation providers
- Deep strategic insight into claims prevention, early intervention, and portfolio design
Supporting Ross is Kylie Grida, a Workers’ Compensation Claims Consultant with more than 15 years’ experience. Kylie has managed complex claims portfolios, attended medical and legal reviews, and delivered training programs for one of Australia’s major insurers. Her hands-on, proactive approach has earned her multiple awards for customer service and claims cost reductions.
Together, Ross and Kylie form one of the most experienced and capable workers’ compensation consulting teams in Australia.
What This Means for Phoenix Clients
You will notice improvements, not disruption.
✔ Same personalised Phoenix service
Your broker remains your main point of contact. Our relationship-first approach does not change.
✔ Stronger specialist support
RTC enhances the technical strength behind every claim, bringing high-level strategies and proactive intervention where needed.
✔ Better outcomes and reduced risk
With deeper expertise and broader industry insight, claims can be managed more effectively from start to finish.
This partnership reflects our ongoing commitment to deliver exceptional service; and to continually evolve to meet our clients’ needs.
We’re Here to Support You
We are confident that engaging RTC will significantly elevate the claims support we provide. Our focus remains unchanged: delivering the best possible outcomes for your business, with the personal service Phoenix is known for.
If you have any questions about the partnership or how it benefits your workers’ compensation program, your Phoenix broker is here to help.
