Making a Complaint

Phoenix Insurance Brokers are committed to providing quality advice to our clients and we are a member of the Australian Financial Complaints Authority (AFCA). If you have any complaint about the service provided to you, please take the following steps:

Contact us and tell us about your complaint. We will do our best to resolve it quickly.

If your complaint is not satisfactorily resolved please contact the Complaints Officer at Phoenix Insurance Brokers on 08 9367 7399 or put your complaint in writing and either email it to us at info@phoenixins.com.au or send it to us at PO Box 961 South Perth WA 6151. We will try and resolve the matter quickly and fairly.

If your complaint is unresolved after twenty (20) days or not resolved to your satisfaction, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at:

Australian Financial Complaints Authority
GPO Box 3, Melbourne, VIC 3001
Ph – 1800 931 678
Email – info@afca.org.au
Website – www.afca.org.au

Please contact Phoenix Insurance Brokers today to discuss your Insurance needs.