Travel Insurance Brokers

The time you don’t take out travel insurance will be the time you’ll need it.

When booking your next holiday, it’s important to think about travel insurance. Whether you’re taking a domestic holiday, business trip or travelling overseas, Phoenix Insurance Brokers can help find suitable personal insurance cover for your needs.

We understand that no two trips are the same, which is why we offer a range of policies to suit your individual needs. With years of experience in the industry, we’re here to help you find the perfect policy for your next trip.

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Tailored Travel Insurance Cover

Travel insurance may seem like an unwanted added expense to your travel costs but if you fall ill or have an accident in another country, you could be up for some serious medical expenses.

Many countries don’t enjoy the excellent medical system we have in Australia so it pays to take out a good travel insurance policy that covers medical costs incurred by hospital treatment, as well as medical evacuation when you go overseas.

There are potential risks with all travel, within Australia or abroad. So it’s important to consider the destination and be aware of any travel alerts. Even if you’re travelling interstate, for example, Perth to Broome, it’s a good idea to take out travel insurance. It’s also wise to inform yourself as to what is and isn’t covered in your policy. For example, if you plan to do sports and activities, they may be covered, but more extreme activities may not be.


Important Travel Insurance Inclusions

Many travellers rely on the insurance that comes with their credit card but it’s worth checking what yours covers because not all travel insurance policies are the same.

If you’re going overseas, you may want to check if your international travel insurance provides:

  • Whether your policy has 24-hour emergency global assistance. Do the policy terms provide on-site medical experts for timeous medical intervention in an emergency?
  • Does your credit card cover cruising? Are there restrictions on the number of consecutive days at sea to ensure coverage?
  • What standard of medical care is stipulated in your policy? Is it First World Care or Reasonable Care? This may make a difference depending on where you’re travelling, especially for overseas medical care.

These and other questions are important considerations when taking out travel insurance.


What isn’t covered under travel insurance policies

Did you know that most travel insurance policies will exclude cover if you’re under the influence of alcohol? This isn’t just for travel insurance – it applies to personal accident policies too.

If there’s one takeaway point for all insurance products – it’s to know what you’re covered for and any exclusions. Everyone’s travel requirements are different, so it’s important to check if you are covered for lost luggage, medical expenses, theft and cancellation fees.

With extensive knowledge of the insurance industry, an insurance broker can help arrange cover for your next trip, so you can enjoy a stress-free holiday.

If you’d like to talk to us about travel or personal insurance, contact your local Phoenix Insurance Broker today.


Travel Insurance FAQs

What should my travel insurance cover?

Many international travel insurance policies include a fixed amount of cover for overseas medical and dental expenses, lost or stolen luggage, liability cover, accidental death or disability, and expenses if you have to pay additional money due to delays, cancellations or rescheduled arrangements.

Some travel insurance policies offer other services, such as 24-hour medical emergency translation, which can help enormously with the quality of medical treatment you receive while travelling.

What is not covered in travel insurance?

Often travellers are dismayed to find there are many things their travel insurance policy does not cover claims for. For example, if there’s a pandemic or a natural disaster, travel cancellation insurance doesn’t cover every type of cancellation. If you want to ensure you are covered for this, you’ll need to purchase optional extras such as a “cancel for any reason” add-on.

Common travel insurance exclusions include personal effects such as glasses, hearing aids, dental bridges, tickets, passports, keys, cash, and mobile phones. It is different for every insurer’s policy so it is important to take the time to familiarise yourself with what is and isn’t included in a travel insurance policy before you commit to it.

Does travel insurance cover trip cancellation?

This depends on your policy level. Travel insurance can cover cancellation costs if you need to cancel your flight but this is usually under specific circumstances. Typically, you may be able to make a claim if you’ve had to cancel your flight or holiday because of an illness or injury. Other valid cancellations may include bereavement or a job loss.

Do travel insurance companies check medical records?

Insurers can’t see your medical records or apply for a medical report from your GP unless you give them written permission.

What medical conditions do I need to declare for travel insurance?

Each insurer has different rules for what is considered a pre-existing condition so it’s important to answer questions about any medical conditions you have accurately to ensure you are properly covered.

Pre-existing conditions include any diagnosed medical, physical or mental condition, defect, disease or illness that you are aware of and have had treatment for in the last one to five years. This can include common chronic issues such as asthma, high blood pressure and high cholesterol and serious issues such as a heart attack, stroke or cancer.

Some insurers cover common, low-risk conditions without you having to declare them; however this is dependent on you meeting the criteria for automatically-covered medical conditions – so you must check your policy.

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Please contact Phoenix Insurance Brokers Pty Ltd today to discuss your Insurance needs.